The Power of Grateful
Show people you care - and so much will be forgiven!
My friend and colleague, Terry Kew, reminded me at our BBG Enterprise forum yesterday of something so important and fundamental that we so often forget....
In December, I received a hand written card in an envelope from him, thanking me for being a part of his team, and what an important and valuable part I have played in his journey at BSI.
This created an enormous amount of goodwill, support and flow with his team.
He bought a fountain pen and 50 thank you cards and when someone helps him or has done something exceptional or awesome, he hand writes a note thanking them for what they had done and being part of the team and what a valuable contribution that is making to the team.
The note that Terry wrote to me is framed on the mantelpiece - and has been commented on by so many people -
Not because I did such a good job, but because Terry wrote such a brilliant letter!
The tool
- a fountain pen
- Envelopes
- A packet of high quality cards
- A few minutes
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