Keeping a track of customer contacts, conversations and where they are, in relationship to your pipeline, is something that can be tricky to manage.
It is so easy to not keep in contact with a prospect or client and then when they have an issue with a problem you can solve, they may go elsewhere just because someone is there to solve their urgent issue.
It is so easy to not keep in contact with a prospect or client and then when they have an issue with a problem you can solve, they may go elsewhere just because someone is there to solve their urgent issue.
You, as a business owner, want to keep your business "Front of Mind." This is where a Customer Relationship Management tool can really help.
The presentation was followed by the #bbgthinktank where we explored how you can implement the learnings into your organisation.
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